Shipping + Returns
Our goal is to give you a memorable experience and make sure you love our shop as much as we do! Deliveries are made by DHL or their logistics partners in the target country.
The products are delivered all over the world. Dispatch shall not be made to the following foreign islands: Faereose, Greenland, Åland Islands, except Oversea Regions and special Departments, Mount Atos, Livigno, Campione d’Italia, Canary Islands, Ceuta, Melilla, non-European territories from Netherlands.
Prices shown on our website are in Euros, and include all applicable taxes for Germany 16% VAT (Value-Added Tax). In case you are based outside of the European Union, these taxes do not apply to you. Based on your location, import duties and taxes apply. We do not cover shipping costs, and any additional fees incurred for the delivery of the product(s) are the responsibility of the customer. The total price will therefore vary from the originally stated price based on your location, shipping and other additional costs. The customer is informed of these additional costs during the order process and before the final validation of the order.
Dispatch costs (inclusive of legally applicable VAT).
Deliveries within Germany:
We charge lump sum shipping costs of 4,99 € per order from a weight of 0-2kg. From 2-10kg we charge 6,99€. And for heavy goods and bulk goods as Rugs and Laundry baskets we charge 8,99€.
Deliveries within Europe (EU Zone 1):
We charge lump sum shipping costs of 13,99 € per order from a weight of 0-2kg. From 2-10kg we charge 16,99€. And for heavy goods and bulk goods as Rugs and Laundry baskets we charge 20,99€.
EU Zone 1: Austria, Belgium, Bulgaria, Croatia, Cyprus (excluding Northern Cyprus), Czech Republic, Denmark (excluding Faroe Islands, Greenland), Estonia, Finland (excluding Åland Islands), France (excluding overseas territories and departments), Greece (excluding Mount Athos), Hungary, Italy (excluding Livigno and Campione d’Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (excluding non-European territories), Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla).
You also have the option of choosing "Store Pick Up" shipping option and picking up your order in our shop in Berlin (please note our opening hours).
Deliveries to foreign countries (not within EU Zone 1):
We charge a lump sum shipping cost for deliveries to the following countries:
Switzerland: 29,00 €
Canada: 38,00 €
United States: 38,00 €
Australia: 46,00 €
Hong Kong: 46,00 €
Japan: 46,00 €
South Korea: 46,00 €
Singapore: 46,00 €
South Africa: 46,00 €
United Arab Emirates: 46,00 €
Unless any other period is specified in the item description, the product is delivered in Germany within 2 - 3 days, in case of foreign deliveries, within 3 - 21 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Sundays and other holidays! We can’t time travel but we will happily expedite your order.
Please Note: Due to COVID-19 shippings to the USA can take up to 30 working days at the moment!
Right of withdrawal
If, for any reason, you are not 100% happy with your order, we will do everything we can to make it right. All of our products have a 14-day return policy.
When returning from outside of the EU please clearly mark the package as a return to avoid customs delays and charges.
In order to return an item, please contact us by email: firstname.lastname@example.org within seven days of your purchase. We are unable to refund any shipping fees incurred for returned items. Once we received the package and the product we will refund the amount of the product within 3 working days.
The product must be packed in the original packaging, otherwise the original shipping container or similar damage-resistant packaging should be used to prevent damage to the original product packaging. All parts of the product must be included. The package can be sent back to us from any post office location using the following address:
In case of questions, please contact us: email@example.com