Shipping + Returns

Our goal is to give you a memorable experience and make sure you love our shop as much as we do! Deliveries are made by DHL or their logistics partners in the target country.

Dispatch conditions

The products are delivered all over the world. Dispatch shall not be made to the following foreign islands: Faereose, Greenland, Åland Islands, except Oversea Regions and special Departments, Mount Atos, Livigno, Campione d’Italia, Canary Islands, Ceuta, Melilla, non-European territories from Netherlands.

Value-Added Tax

Prices shown on our website are in Euros, and include all applicable taxes for Germany 16% VAT (Value-Added Tax). In case you are based outside of the European Union, these taxes do not apply to you. Based on your location, import duties and taxes apply. We do not cover shipping costs, and any additional fees incurred for the delivery of the product(s) are the responsibility of the customer. The total price will therefore vary from the originally stated price based on your location, shipping and other additional costs. The customer is informed of these additional costs during the order process and before the final validation of the order.

Customs Duty

Dispatch costs (inclusive of legally applicable VAT).

Deliveries within Germany:

We charge lump sum shipping costs of 6,00 € per order from a weight of 0-5 kg. From 5kg - 10kg we charge a lump shipping cost of 12,00 €. The shipping of an order value of 300,00 € and up is free. 

Deliveries to foreign countries:

We charge a lump sum shipping cost for deliveries to foreign countries as follows:

Belgium: 16,00 €
Czech Republic: 16,00 €
Denmark: 16,00 €
Finland: 16,00 €
France: 16,00 €
Greece: 16,00 €
United Kingdom: 16,00 €
Republic of Ireland: 16,00 €
Italy: 16,00 €
Luxembourg: 16,00 €
Netherlands: 16,00 €
Austria: 16,00 €
Poland: 16,00 €
Portugal: 16,00 €
Sweden: 16,00 €
Spain: 16,00 €
Norway: 29,00 €
Switzerland: 29,00 €
Turkey: 29,00 €
Israel: 38,00 €
Jordan: 38,00 €
Canada: 38,00 €
United States: 38,00 €
Australia: 46,00 €
Hong Kong: 46,00 €
Japan: 46,00 €
South Korea: 46,00 €
Singapore: 46,00 €
South Africa: 46,00 €
United Arab Emirates: 46,00 €

Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 2 - 3 days, in case of foreign deliveries, within 3 - 21 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Sundays and other holidays! We can’t time travel but we will happily expedite your order.

Right of withdrawal

If, for any reason, you are not 100% happy with your order, we will do everything we can to make it right. All of our products have a 14-day return policy.

When returning from outside of the EU please clearly mark the package as a return to avoid customs delays and charges.

In order to return an item, please contact us by email: within seven days of your purchase. We are unable to refund any shipping fees incurred for returned items. Once we received the package and the product we will refund the amount of the product within 3 working days.

The product must be packed in the original packaging, otherwise the original shipping container or similar damage-resistant packaging should be used to prevent damage to the original product packaging. All parts of the product must be included. The package can be sent back to us from any post office location using the following address:

nandi GbR
Dunckerstr. 11 
10437 Berlin

In case of questions, please contact us:


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